Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, we follow the following guidelines:
– If the problem is the fault of Joseph Heler we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Joseph Heler cannot be held responsible for it. However, we will work with you to try and correct the issue.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Joseph Heler we’d really like to know about it. You can send feedback, comments and questions to or complete the contact form in the website footer and we’ll get back to you as soon as possible.