DELIVERY TIMESCALES

Goods are nearly always dispatched within 24 hours (Monday - Friday) and we therefore delivery to UK addresses in 2 days and Ireland in 3 days from of order receipt.

e.g Orders received on Monday will be dispatched on Tuesday for delivery on Wednesday, and Ireland (3 days) will be delivered on Thursday.

You can also request a specific delivery date at checkout and we will try our very best to accommodate.

Extended UK Delivery Areas - Northern Ireland, Highlands & Islands and Channel Islands, as well as the Netherlands, Belgium, France & Germany

Good news!  We can deliver to extended areas within the UK including Northern Ireland, northern Scotland (including Highlands & Islands) and the Channel Islands. We have also just opened up our reach to the Netherlands, Belgium, France & Germany. If you live in one of these areas just select the delivery option at the checkout.  Please note delivery to these areas may take an extra day.

Should you need to change your delivery address, please email us at cheese@joseph-heler.co.uk

DPD JH

Your order will be delivered by our delivery partners DPD.  With DPD, you will receive an SMS telling you the specific hour your order will be delivered, be able to see detailed tracking on Google Maps and even change your delivery to suit you - meaning you'll always know where your order is.

Delivery FAQ's

Here are a few things you might like to know. If ofcourse you have any further questions then please email us at cheeese@joseph-heler.co.uk or by using our contact form in our website footer.

What are the delivery costs?

We charge £4.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas - Northern Ireland, Highlands & Islands and Channel Islands. Netherlands, Belgium, France & Germany are also priced at £9.95.

On orders over £25 we offer free delivery to the mainland UK, sadly we are unable to offer this outside due to the high costs associated with the delivery.

What is your refund and returns policy?

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Joseph Heler we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Joseph Heler cannot be held responsible for it. However, we will work with you to try and correct the issue.
– If nobody is there to sign for your delivery and your cheese is left unchilled Joseph Heler cannot offer a refund.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Joseph Heler we’d really like to know about it. You can send feedback, comments and questions to cheese@joseph-heler.co.uk or write to us at: Joseph Heler Cheese, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK