DELIVERY TIMESCALES

We will endeavour to deliver the product(s) to you as soon as possible. 
If the product is in stock, it will usually be dispatched within two working days and take up to three working days to be delivered (Royal Mail First Class – Monday to Thursday). Dispatch estimates from our Farm Shop are usually four working days and deliveries will be made to the address that you give us for delivery of the product(s).
 
Should you need to change your delivery address, please call us on 01270 841500. 

Delivery instructions.
If you have a special request or alternative postage method at your address, to make sure your package reaches you, you have the option to ‘add a special instruction to merchant’ when you review your payment in PayPal™. 

RETURNS

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, we follow the following guidelines:
– If the problem is the fault of Joseph Heler we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Joseph Heler cannot be held responsible for it. However, we will work with you to try and correct the issue.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Joseph Heler we’d really like to know about it. You can send feedback, comments and questions to cheese@joseph-heler.co.uk or complete the contact form in the website footer and we’ll get back to you as soon as possible. 

PRIVACY

Joseph Heler Ltd is committed to protecting your privacy online. Our policy explains how we will do this.

What information do we collect?

We collect email addresses.

Registration: on some parts of the site we ask you to register, and if you do, we ask for your name, email address, geographical address and other personal information.

From time to time we will ask you for further information, for example to enter a competition.

We do not sell your personal information to others. We won’t share your information with anyone. Some of our databases are hosted by third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.

A number of other people’s websites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Usage.

Joseph Heler will use your information for the following purposes only:

We will send you recipe ideas, offers, news and information about our products and their availability.

We will send you information about offers and electronic vouchers for use in store.

We may from time to time ask you questions or ask for feedback or research purposes.

Copyright and Trade Marks.

All materials on this website are the copyright of Joseph Heler Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Joseph Heler Ltd.

 

Disclaimer.

Joseph Heler Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Joseph Heler makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall Joseph Heler, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website.

This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Joseph Heler in respect of the use of any online service provided via this website.

Modern Slavery Act 2015 Transparency Statement

Joseph Heler Limited fully supports the Modern Slavery Act 2015. This statement sets out the steps that Joseph Heler Limited has taken during the previous financial year to ensure that slavery and human trafficking is not operating within either its own business or its supply chains.

This statement has been approved by the Board of Directors.

Joseph Heler Limited operates from a modern purpose built facility in Nantwich, Cheshire.

Joseph Heler Limited has established a framework of policies and procedures which collectively detail the following:

Joseph Heler Limited supports and respects the protection of internationally proclaimed human rights.

Joseph Heler Limited is committed to making certain that it is not complicit in human rights abuses.

Joseph Heler Limited respects the rights of workers to join, form or not to join workers organisations including trades unions.

Joseph Heler Limited does not use forced or compulsory labour. Employment is voluntary.

Joseph Heler Limited complies with local minimum age laws and does not employ child labour.

Joseph Heler Limited is dedicated to maintaining a workplace that is free from discrimination or harassment based on race, colour, religion, creed, gender, sexual orientation, marital status and pregnancy, age, disability, or any other characteristic protected by applicable law.

Joseph Heler Limited provides employees with a safe and healthy workplace.

Joseph Heler Limited is committed to promoting environmental responsibility and encourages the development and application of environmentally friendly technologies.

Joseph Heler Limited prohibits corruption in all its forms, including extortion and bribery.

Joseph Heler Limited believes that freedom of expression is a fundamental human right.

Joseph Heler Limited requires all employees and supply chain partners to adhere to these principles and to all other Joseph Heler policies.

Joseph Heler Limited continues to review its policies and processes in an effort to go beyond basic social and environmental regulations and to ensure the highest standards in its supply chain, as expected by our customers and the companies with which it works.

The Board of Directors of Joseph Heler Limited will review this statement of transparency annually and update our website accordingly.