DELIVERY TIMESCALES

Goods are nearly always dispatched within 24 hours (Monday - Thursday)

We therefore typically deliver in the following timescales;

Mainland UK Mainland (exc. Highlands): 2 days from order receipt (Order Day 1 - Despatched Day 2 - Delivery Day 3)

Ireland, Netherlands, Belgium and France: Unfortunately we are no longer able to supply into these regions and we are sorry about this. This is due to the significant extra costs and logistical issues associated with the export of dairy produce from the UK at current. We are keenly looking to open up new routes of supply as soon as we can - please keep an eye on our website and social media for updates on this.

Please note we don’t despatch parcels on Fridays, therefore orders received on a Thursday after 7AM or Friday will be despatched on the following Monday.

You can also request a specific delivery date at checkout and we will try our very best to accommodate.

Should you need to change your delivery address, please email us at enquiries@joseph-heler.co.uk

Your order will be delivered by our delivery partners DPD.  With DPD, you will receive an SMS telling you the specific hour your order will be delivered, be able to see detailed tracking on Google Maps and even change your delivery to suit you - meaning you'll always know where your order is.

Delivery FAQ's

Here are a few things you might like to know. If of course you have any further questions then please email us at cheeese@joseph-heler.co.uk or by using our contact form in our website footer.

What are the delivery costs?

We charge £4.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas - Northern Ireland, Highlands & Islands and Channel Islands. Netherlands,

On orders over £30 we offer free delivery to the UK Mainland exc. Highlands. Sadly we are unable to offer this outside of the UK Mainland (exc. Highlands) due to the high costs associated with the delivery.

What is your refund and returns policy?

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Joseph Heler we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Joseph Heler cannot be held responsible for it. However, we will work with you to try and correct the issue.
– If nobody is there to sign for your delivery and your cheese is left un-chilled Joseph Heler cannot offer a refund.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Joseph Heler we’d really like to know about it. You can send feedback, comments and questions to cheese@joseph-heler.co.uk or write to us at: Joseph Heler Cheese, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK

PRIVACY

Joseph Heler Ltd is committed to protecting your privacy online. Our policy explains how we will do this.

What information do we collect?

We collect email addresses.

Registration: on some parts of the site we ask you to register, and if you do, we ask for your name, email address, geographical address and other personal information.

From time to time we will ask you for further information, for example to enter a competition.

We do not sell your personal information to others. We won’t share your information with anyone. Some of our databases are hosted by third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.

A number of other people’s websites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Usage.

Joseph Heler will use your information for the following purposes only:

We will send you recipe ideas, offers, news and information about our products and their availability.

We will send you information about offers and electronic vouchers for use in store.

We may from time to time ask you questions or ask for feedback or research purposes.

Copyright and Trade Marks.

All materials on this website are the copyright of Joseph Heler Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Joseph Heler Ltd.

Disclaimer.

Joseph Heler Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Joseph Heler makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall Joseph Heler, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website.

This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Joseph Heler in respect of the use of any online service provided via this website.

Modern Slavery & Human Trafficking Statement

Introduction

This statement is for Joseph Heler Limited pursuant to section 54(6) of the Modern Slavery Act 2015 (the “Act”) and represents the statement for the financial year ending on 30th September 2021.

Our commitment

Joseph Heler Limited fully endorses the aims of the Act and takes a zero tolerance approach to slavery and human trafficking in their supply chains and across their business. Joseph Heler Limited is committed to preventing slavery and human trafficking within its own business and in its transactions with other businesses.

Our suppliers

Joseph Heler Limited purchases products that are sourced from around the world. It is committed to acting ethically and expect all of their suppliers to make the same commitment. The company will address any failures by its suppliers to meet its standards on a case by case basis and ultimately may lead to Joseph Heler Limited ceasing to trade with any such supplier.

Within our business

• Joseph Heler Limited has a number of policies and procedures that demonstrate compliance with UK Employment Law including: Anti-Bribery Policy, Dignity at Work Policy, Equal Opportunities Policy and Whistleblowing Policy. All of the policies and procedures are available from the HR Department and are also available to employees in the shared HR folders on the company’s computer system.

• Joseph Heler Limited has created a multi-functional team to ensure compliance with the Act.

• Joseph Heler Limited has introduced an Anti-Slavery and Human Trafficking Policy.

Reporting

Joseph Heler Limited positively encourages employees to report any unlawful activity and/or any activity which may be in breach of policies and procedures through the Whistleblowing Policy. This includes any circumstances which may give rise to an enhanced risk of slavery of human trafficking.

Next Steps

The Board of Directors of Joseph Heler Limited have ultimate responsibility for the implementation of policies and procedures, including those related to ethical trading and modern slavery.