Goods are nearly always dispatched within 24 hours (Monday - Friday) and we therefore delivery to UK addresses in 2 days and Ireland in 3 days from of order receipt.

e.g Orders received on Monday will be dispatched on Tuesday for delivery on Wednesday, and Ireland (3 days) will be delivered on Thursday.

You can also request a specific delivery date at checkout and we will try our very best to accommodate.

Extended UK Delivery Areas - Northern Ireland, Highlands & Islands and Channel Islands, as well as the Netherlands, Belgium and France.

Good news!  We can deliver to extended areas within the UK including Northern Ireland, northern Scotland (including Highlands & Islands) and the Channel Islands. We have also just opened up our reach to the Netherlands, Belgium and France. If you live in one of these areas just select the delivery option at the checkout.  Please note delivery to these areas may take an extra day.

Should you need to change your delivery address, please email us at


Your order will be delivered by our delivery partners DPD.  With DPD, you will receive an SMS telling you the specific hour your order will be delivered, be able to see detailed tracking on Google Maps and even change your delivery to suit you - meaning you'll always know where your order is.

Delivery FAQ's

Here are a few things you might like to know. If ofcourse you have any further questions then please email us at or by using our contact form in our website footer.

What are the delivery costs?

We charge £4.95 for delivery to mainland UK and a subsidised rate of £9.95 to extended UK delivery areas - Northern Ireland, Highlands & Islands and Channel Islands. Netherlands, Belgium and France are also priced at £9.95.

On orders over £25 we offer free delivery to the mainland UK, sadly we are unable to offer this outside due to the high costs associated with the delivery.

What is your refund and returns policy?

Our aim is to deliver all gifts promptly and in perfect condition. In the unlikely event that there is a problem with your order, please follow the following guidelines:
– If the problem is the fault of Joseph Heler we will either re-deliver or refund your purchased product, depending on your preference. We insist however that you let us know within 24 hours of receiving your order.
– If there is a mistake submitted on the order form e.g. incorrect information, Joseph Heler cannot be held responsible for it. However, we will work with you to try and correct the issue.
– If nobody is there to sign for your delivery and your cheese is left unchilled Joseph Heler cannot offer a refund.

If you are dissatisfied, even just a little bit, with any of the products or services provided by Joseph Heler we’d really like to know about it. You can send feedback, comments and questions to or write to us at: Joseph Heler Cheese, Laurels Farm, Hatherton, Nantwich, Cheshire, CW5 7PE, UK


Joseph Heler Ltd is committed to protecting your privacy online. Our policy explains how we will do this.

What information do we collect?

We collect email addresses.

Registration: on some parts of the site we ask you to register, and if you do, we ask for your name, email address, geographical address and other personal information.

From time to time we will ask you for further information, for example to enter a competition.

We do not sell your personal information to others. We won’t share your information with anyone. Some of our databases are hosted by third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.

A number of other people’s websites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.


Joseph Heler will use your information for the following purposes only:

We will send you recipe ideas, offers, news and information about our products and their availability.

We will send you information about offers and electronic vouchers for use in store.

We may from time to time ask you questions or ask for feedback or research purposes.

Copyright and Trade Marks.

All materials on this website are the copyright of Joseph Heler Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Joseph Heler Ltd.



Joseph Heler Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided ‘as is’ and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Joseph Heler makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall Joseph Heler, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website.

This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Joseph Heler in respect of the use of any online service provided via this website.

Modern Slavery Act 2015 Transparency Statement

Joseph Heler Limited fully supports the Modern Slavery Act 2015. This statement sets out the steps that Joseph Heler Limited has taken during the previous financial year to ensure that slavery and human trafficking is not operating within either its own business or its supply chains.

This statement has been approved by the Board of Directors.

Joseph Heler Limited operates from a modern purpose built facility in Nantwich, Cheshire.

Joseph Heler Limited has established a framework of policies and procedures which collectively detail the following:

Joseph Heler Limited supports and respects the protection of internationally proclaimed human rights.

Joseph Heler Limited is committed to making certain that it is not complicit in human rights abuses.

Joseph Heler Limited respects the rights of workers to join, form or not to join workers organisations including trades unions.

Joseph Heler Limited does not use forced or compulsory labour. Employment is voluntary.

Joseph Heler Limited complies with local minimum age laws and does not employ child labour.

Joseph Heler Limited is dedicated to maintaining a workplace that is free from discrimination or harassment based on race, colour, religion, creed, gender, sexual orientation, marital status and pregnancy, age, disability, or any other characteristic protected by applicable law.

Joseph Heler Limited provides employees with a safe and healthy workplace.

Joseph Heler Limited is committed to promoting environmental responsibility and encourages the development and application of environmentally friendly technologies.

Joseph Heler Limited prohibits corruption in all its forms, including extortion and bribery.

Joseph Heler Limited believes that freedom of expression is a fundamental human right.

Joseph Heler Limited requires all employees and supply chain partners to adhere to these principles and to all other Joseph Heler policies.

Joseph Heler Limited continues to review its policies and processes in an effort to go beyond basic social and environmental regulations and to ensure the highest standards in its supply chain, as expected by our customers and the companies with which it works.

The Board of Directors of Joseph Heler Limited will review this statement of transparency annually and update our website accordingly.